Nailzotica Shipping Policy

Last updated: October 2025

Customer Service

For order inquiries, please contact our team at info@nailzotica.com. We typically respond within 24–48 hours on business days.

Processing Times

We aim to ship your order as quickly as possible. Most in-stock items ship within 1–3 business days of purchase. Pre-orders or made-to-order items will ship according to the production timeline noted on their product page. During holidays or high-volume periods, processing may take longer.

Orders may ship in multiple packages if fulfilled from different locations.

Shipping Notifications & Tracking

Once your shipping label is created, you’ll receive an automated email with tracking details. Please allow 1–2 business days for tracking updates to appear after carrier pickup.

Transit Times – U.S. Orders

Service	Estimated Delivery	Notes
Economy Shipping	4–7 business days	Available for most addresses
Express Shipping	1–3 business days	Not available for PO Boxes

Transit Times – International Orders

Service	Estimated Delivery	Notes
Economy International	2–3 weeks	Varies by region
Express International	3–5 business days	Not available for PO Boxes

Delivery times are estimates and may be extended by customs inspections, carrier delays, or seasonal surges.

Shipping Origins

Orders ship from our Florida warehouse or authorized partner facilities abroad. International shipments may experience customs clearance delays, which are outside our control.

International Duties & Taxes

Some countries may charge import duties, VAT, or customs fees upon delivery. These charges are not included in your Nailzotica order total and must be paid by the recipient. Nailzotica is not responsible for additional costs or delays caused by customs processes.

Lost, Delayed, or Misdelivered Packages

Nailzotica is not responsible for:

• Incorrect or incomplete addresses provided at checkout;
• Delays caused by carriers, weather, or customs;
• Packages marked “Delivered” by the carrier but not received.

Please contact the carrier directly for delivery disputes. Our team can assist with documentation if needed.

Returns

All nail products are final sale and ineligible for return or exchange, except in the case of items that arrive damaged or defective. Please report damage within 3 days of delivery by emailing info@nailzotica.com with photos of the issue.

Order Support

For assistance with shipping or tracking, please email info@nailzotica.com.